TERMS & CONDITIONS:
Reward Points Redemption
Sands lifestyle rewards point can be used to redeem any of Natureland Spa Premium’s services at non-member price only. Points cannot be used to purchase Natureland membership packages.
To make the most of your Spa experience we recommend you arrive at least 15 minutes prior to your appointment. Please be informed that a late arrival will result in reduced treatment time. As a courtesy to the next guest, your appointment will end as originally scheduled. For your convenience, a robe, towels and slippers will also be provided.
Reservations and Cancellations
In order to secure the most suitable schedule for you, we recommend that you anticipate your treatments by making an appointment. We kindly request that all cancellation requests be made at least six hours prior to your booking.
Our Spa gift vouchers are the perfect gift for any occasion. Gift vouchers are non-refundable and must be mentioned at the time of booking and presented at time of treatment or purchase. Vouchers cannot be combined or used together with other discounts or promotions.
The Spa environment is one of tranquility and relaxation. Please respect other guests’ privacy by maintaining a low tone of voice. The Spa is a smoke-free environment. The Spa will provide robes, towels and disposable underwear where applicable for your use. Undergarments should be worn to ensure your complete privacy and modesty throughout your time with us.
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the Spa facilities. We have specially designed treatments for both expectant and nursing mothers. The Spa Reception will be at your complete disposal to assist you in selecting the most suitable pre or post-natal treatments. Guests who have high blood pressure, heart conditions or any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform your Spa therapist of any existing medical conditions.
Food and Beverage
Guests are prohibited from bringing any outside food or beverage into the spa.